Title

Modem keeps resetting itself

Escalation Level

Level 1

Description

About two months ago, I started getting randomly disconnected. My modem would lose its ONLINE green light, then the SEND light, then the RECEIVE, and then finally the POWER light would go and the modem would reset itself. I bought the new one wondering if it my old router might be the problem (it was fairly old). However, the problem still persists

Customer

Maria Anders
Street
City, State, 00000

Ticket Opened

11/2/2025 11:42 PM

Created By

Jonathan Carter

Assigned To

Drew Robbins